Q1 Charging Station Address
The charging station is located at 22 Tung Yuen Street, Yau Tong, on the Lei Yue Mun side (near the Kwun Tong Bypass exit). Travel tips:
Kowloon Bay / Kwun Tong: Direct access in about 5 minutes
Mong Kok/ Prince Edward: Approximately 15–20 minutes
Hong Kong Island East:Via East Tunnel, approximately 15 minutes
Q2 Idle Charging Ports
By logging into your member account through the website or app, you can instantly check the number of available charging slots and stay updated with real-time information
Part 1: Charging Station Locations
Q1 How to register/login?
Mobile Number Registration: Quickly register or login to your member account using your mobile phone number.
Website login: Visit the official website and access the member area.
App Login: Download and open the official app. On the home screen, select “Member Login”.
Part 2: Charging Operations and Compatibility
Q2. How to start charging?
Insert Charger
Insert the charging gun completely into the vehicle’s socket, ensuring a secure connection.
Open the App/Web
Log in to the Energy Point app or website, then scan the QR Code on the device, or manually select/ insert? the corresponding charging port number.
Active charge
Tap the “Start Charging” button in the app or website to initiate the charging process.
Q3: How to stop charging?
Stop charging: To stop charging, please tap “Stop Charging and Pay” in the app or website.
Transaction Details: The system will immediately display the charging and payment record.
Bill Review: Users can access the billing history anytime to view detailed charging information
Q4 What should be done if the QR Code cannot be scanned?
If scanning fails, manually enter the charger number in the field below the QR code within the app or website.
Q6 Which vehicle models do you support?
This charging station supports the CCS2 DC fast-charging standard, with a capacity of up to 320kW. It’s compatible with most mainstream EVs in Hong Kong, including Tesla, BMW, Mercedes-Benz, BYD, MG, Hyundai, and others.
If your vehicle complies with GB/T (Chinese standard) or NACS (American standard) requirements, please bring your own qualified and insured adapter
Q5: Why doesn’t the charging speed reach the maximum power claimed by the device when using fast charging (e.g., 160kW)?
This isn’t a hardware issue. The charging speed is determined by both the charger and the vehicle, influenced by:
• Vehicle hardware limitations: Each electric vehicle has a different maximum power reception capacity. For example, if your vehicle can only handle up to 50kW, then even when connected to a 160kW charging station, the charging speed will be limited to 50kW.
• Battery Level (SoC): The vehicle operates at its fastest speed when the battery level is between 20% and 80%. Once the battery level exceeds 80%, the vehicle slows down automatically to protect the battery.
• Battery Temperature: Both overheating and undercooling of the battery can trigger protection mechanisms that limit power output.
Q1. How is value-added payment supported?
Please stay tuned to our official website and mobile app for the latest updates
Part 3: Fees, Payments, and Deductions
Q.3 What’s the pricing model? Are there any usage fees?
Charging fee: Billed per-kWh. For the latest electricity rates, please refer to the app or official website.
Unauthorized Occupancy Fee
First Hour Free: Charging members are entitled to one hour of free parking. If the vehicle remains beyond this period, an additional occupancy fee of HK$300 per hour will be charged. Any part of an hour will be counted as a full hour.
After Charging: Once charging is complete, members must promptly vacate the parking space to avoid incurring overtime occupancy fees. In cases where charging exceeds the standard duration, we will exercise discretion in handling the situation.
Connector Occupancy Fee
After charging is complete, a 10‑minute grace period is provided. If the connector is not unplugged within this period, a fee of HK$5 per minute will be charged.
Q5 What are the payment methods? Is a prepayment model used?
The station operates on a prepaid basis. To ensure uninterrupted charging, a minimum wallet balance of HK$20 is required. If your balance is below this threshold (e.g., HK$45), charging cannot be initiated. Please top up before scanning to start.
Q4. How to obtain receipts for reimbursement?
An electronic receipt is automatically generated in the “Charging History” section of the app after each session. Users may also export a PDF report and send it via email.
Q2. How to top up your e-wallets?
Access platform
Visit the official website of the Energy Point? Charging station or open the app.
Sign in to your member account
Sign in using a mobile phone number or member account.
Select Top-Up
On the e-wallet page, click “Top Up”.
Set amount
Choose the desired top-up amount
Redirect to payment platform
The system will automatically redirect to the selected payment method.
Complete payment
After successful payment, a “Top‑Up Successful” notification will appear in the app or website.
Q1 What should I do if I find a fuel-powered vehicle or a fully charged vehicle occupying a parking spot?
Contact on-site staff: Please contact our on-site manager immediately, or call 5347018.
The administrator will take immediate action, which may include locking the vehicle or requesting the owner to vacate, ensuring charging bays remain available for users in need.
Part 4: Venue Management and Order
Q2: How is the parking fee calculated during charging period?
Charging fee: Billed per-kWh. For the latest electricity rates, please refer to the app or official website.
Unauthorized Occupancy Fee
First Hour Free: Charging members are entitled to one hour of free parking. If the vehicle remains beyond this period, an additional occupancy fee of HK$300 per hour will be charged. Any part of an hour will be counted as a full hour.
After Charging: Once charging is complete, members must promptly vacate the parking space to avoid incurring overtime occupancy fees. In cases where charging exceeds the standard duration, we will exercise discretion in handling the situation.
Connector Occupancy Fee
After charging is complete, a 10‑minute grace period is provided. If the connector is not unplugged within this period, a fee of HK$5 per minute will be charged.
